General Banking FAQs

How do I sign up for Bill Pay? Is there a cost?

A. Reliance Bank bill pay is free to our checking account customers.  To sign up for bill pay, click on the bill pay enrollment link within online banking.  Complete the required information by reentering your online banking access ID and password.  Click submit.  Once submitted there will be a waiting period pending bank approval.  Approval is normally granted within 1 business day.

If I am traveling and plan on using my debit card, should I notify the bank?

A. It is in your best interest to notify Reliance Bank if you are traveling overseas.  Abnormal account activity could restrict your account until authorization can be validated.  By notifying us prior to your departure, you can be assured you will have access to your account while out of the country.

What if I forgot my Internet Banking Access ID?

A. Please contact a Universal Banker at 507-331-2493 to request this information.

What if I forgot my internet banking password?

A. Click the “forgot password” link on the homepage, enter your access ID and click submit.  A new password will be emailed to you.  When you receive your new password and use it for the first time, you will be prompted to change your password for security reasons.  If you have been locked out due to too many unsuccessful attempts, you should contact a Universal Banker during business hours or utilize the Contact Us link.  Inquiries received after regular business hours will be addressed the next business day.

How do I report that my ATM or Debit Card is lost or has been stolen?

A. During regular business hours, please contact a Universal Banker at 507-331-2493.  After regular business hours, please call 800-264-5578.  This number is available 24 hours a day with customer service representatives available to assist you.  Please have your card number ready to expedite the process.  If you do not have your card number, a representative will be able to look it up for you.

How do I transfer funds between accounts?

A. Within online banking click on the transfer $ now.  From the drop down arrow choose the account to transfer from.  Select the account to transfer to from the list of accounts.  Enter the amount to be transferred and click next.  Preview the transfer information and click submit if correct.

Do you offer FREE checking?

A. Yes!  Our Reliance checking account is a free account that even earns interest.  Find out more

How long does it take to get a debit card?

A. Once your debit card is ordered, you should receive your card and PIN by mail within 10 days.

Can I get a debit card and what are the charges?

A. All of our checking account holders in good standing can receive a debit card.  The first card is free of charge.

What does it take to open a checking or savings account?

A. In order to open an account at Reliance, we will need a valid ID showing your current physical address and tax ID number presented along with an account application

Can I receive my bank statement electronically?

A. Electronic statements (e-statements) can be received once you have been enrolled.  Enroll online through online banking under the User Options tab.

How do I place a stop payment on an item?

A. You may stop in the bank or call us at 507-331-2493 to place a stop payment on your account.

How can I find out if a check has cleared, what my balance is or amount of my direct deposit?

A. Within online banking, click on the applicable account, select transaction history, current statement.  This will show you your current balance and all the transactions posted and pending to your account for the current month.  To view the previous month’s transactions, select transaction history, previous statement.