General Banking

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  1. How can I find out if a check has cleared, what my balance is or amount of my Direct Deposit?
  2. How can I transfer between two accounts?
  3. How do I place a stop payment on an item?
  4. If I have a checking account and a loan can I make an automatic loan payment?
  5. When using the Bill Payment option how is the transaction completed?
  6. Can I receive my bank statement electronically?
  7. How can I sign up for Internet Banking?
  8. What does it take to open a checking or savings account?
  9. How do I reorder checks?
  10. Can I get a debit card and what are the charges?
  11. How long does it take to get a debit card?
  12. Do you offer FREE checking?
  13. What should I do if I notice an electronic item error on my statement?


Online Banking

  1. Why does the bank require a Secure Access Code?
  2. What is a Secure Access Code?
  3. What effects will the security certificate have on my computer?
  4. I requested a Secure Access Code via email and have not received it. What do I do?
  5. I received my Secure Access Code but can not enter it in the field provided.
  6. I received my Secure Access Code but it says it has expired.
  7. I have to get a new Secure Access Code every time I log in.  I think my system may be deleting the secure certificate (cookie). What do I do?
  8. I have set up a new password and registered my browser. I have selected “Activate this computer for later use”, but each time I log in, it makes me go through the Browser Registration process (where I have to get a Secure Access Code). Why?
  9. How often can I change my password?
  10. Why do you need me to verify my contact information when the bank says they will never ask for my personal information?
  11. What if I am traveling and need to login to my accounts?
  12. What operating systems and browsers are supported?
  13. How do I transfer funds between accounts?
  14. How do I export transaction history into my Personal Finance Management software?
  15. How can I change and sort the history displayed on the Transaction History screen?
  16. What is a Phishing Phrase and why use one?