Reliance Bank strives to protect your personal information. Our goal is to not only protect information but to educate our customers to recognize and report suspicious activity.
There are a number of best practices that you should be aware of. Below is information to help you be more secure and provide resources in case a problem arises.
Debit Card Information
Tips to safeguard your accounts:
- Notify the bank of travel dates & destinations
- Know your PIN (Personal Identification Number)
- Know your ATM withdrawal limit & Point of Sale limit (for International travels- take in consideration currency exchange rates)
- Monitor your accounts daily & report any suspicious charges immediately
- Inspect all ATM’s. Select ATM’s in safe public areas and visit during daylight hours. Also look for any loose wires or tampered parts on the ATM.
To report a lost or stolen Reliance Bank debit card please call 1-833-337-6075
Identity Theft
Identity Theft is a very serious crime and happens more and more each day. Below are a few things you can do to protect yourself:
- Shred financial documents
- Protect your Social Security number
- Don’t give out personal information
- Never click on links sent in unsolicited emails
- Don’t use an obvious password
- Keep personal information in a secure place
If you believe that your personal information has been compromised - report it as soon as possible to the following:
- Contact the three Credit Reporting Agencies and have one of them place a “Fraud Alert” on your credit reports.
- Experian: 1-888-397-3742
- TransUnion: 1-800-680-7289
- Equifax: 1-800-525-6285
- File a police report. Report the crime to the police or sheriff’s department that has jurisdiction in your case and request a police report.
- Report the theft to the Federal Trade Commission; using the online complaint form or call the FTC hotline.
Website: https://www.ftc.gov
Phone-1-877-ID-THEFT
Social Engineering
Social engineering is a tactic which involves approaching an individual and manipulating them into providing personal information that can be used to break into a computer network or assume someone’s identity.
To avoid becoming a victim:
- Be suspicious of unsolicited contact from individuals seeking organizational data or personal information.
- Do not provide personal information or passwords over email or on the phone.
- Verify a request’s authenticity by contacting the company directly.
- Install and maintain anti-virus software, firewalls and email filters.
If you think you are a victim of a social engineering attack, immediately change all of your passwords and report the incident to your financial institution, to the police and to the Federal Trade Commission (https://www.ftc.gov).
Phishing, SMSishing, and Vishing Scams
Genuine banks and organizations will NOT contact you by email to request confidential and personal information. If you receive an email, phone call or other message supposedly from your bank or another organization requesting your personal details, delete the message or hang up your phone. Even if the email or message urges you to act quickly, do not panic – this is just a trick to make you respond immediately without giving you a chance to verify whether it is a scam. Be cautious of links in emails and text messages and call the bank or company yourself to verify the message.
The best tool that you can use to protect yourself against fraud is YOU!
